Training & support: train project teams, relays and users
The success of an Konosys, LMS or
Install skills before, during and after production
Our systems combine training for the project team, administrators, business representatives, local relays and users. The supports are built from validated processes, recipe scenarios and expected daily actions.
Change management
Training is integrated into the change system: project communication, empowerment of relays, practical workshops, documentation, start-up assistance and adoption measurement.
Present your context →Administrators
Configuration, authorizations, repositories, documents, alerts, dashboards, controls and good administration practices.
Project team
Training in the standard, arbitrations, the configuration book, acceptance scenarios and MOA/MOE responsibilities.
Referents and relays
Appropriation of processes, preparation of the recipe, treatment of special cases and ability to support local teams.
Practical workshops
Exercises on training data, registrations, planning, finance, portals, reporting and anomaly management.
Useful documentation
Guides, procedures, training materials, reflex sheets, recipe materials and resources accessible after the session.
Project communication
Launch messages, expected benefits, timeline, business impacts, role changes and escalation channels.
Start-up assistance
Reinforced presence during the shift, assistance with first actions, qualification of blockages and transfer to support.
Adoption measure
Monitoring of uses, irritants, tickets, reinforcement needs, corrective actions and continuous improvement of supports.
A readable trajectory
Each project is framed to quickly produce useful decisions, actionable deliverables and measurable adoption.
1. Prepare
Identify audiences, roles, levels, business scenarios, expected supports and planning constraints.
2. Train
Lead sessions targeted by profile with demonstrations, exercises, real cases and validation of acquired knowledge.
3. Accompany
Support the recipe, relays, pilot users and project communication before the changeover.
4. Stabilize
Provide start-up support, capitalize on questions and adjust support based on field feedback.
What your teams need to clarify
Do your teams need to adopt a new platform?
We build a training and support course adapted to your profiles and your schedule.